تحليل العلاقة والأثر بين متطلبات إدارة الجودة الشاملة والأداء التشغيلي للمصارف

This study aimed at analysing the relation and imprint of the total quality management requirements on bank operational performance (a stduy that included a chosen group of private banks in Mosul ).The total quality management requirements have an out standing role in bank operational performance buildup. And because of the limitedness of the studies that handl the relation and the influence between the requirements of the total quality management and performance especially in the Iraqi environment, the researchers intended to include this advanced study ,to the extents of advantages within a comprehensive frame in an attempt to study the relation and the influence among them.